IT Support Contracts

IT Support Contracts

Reliable IT performance is essential to maintaining operational continuity. Our IT Support Contracts are designed to be flexible, scalable, and aligned with the way your organisation works. Instead of long-term commitments with limited value, you gain a contract structure that adapts to your requirements while maintaining predictable costs.

Flexible Contract Options That Fit Your Operating Model

Every organisation has different technical demands. Therefore, we offer a range of contract types—prepaid support, monthly allocations, and rolling 60-day agreements—allowing you to select the level of coverage that aligns with your environment. Regardless of the model you choose, you receive responsive support, clear communication, and measurable results.

Proactive On-Site and Remote IT Support

Our IT Support Contracts allow our engineers to work directly within your office environment on a scheduled basis—weekly, monthly, or quarterly. These visits enable proactive maintenance, backup verification, system optimisation, and direct user support. By working closely with your team, we gain a detailed understanding of your operations and can provide targeted guidance and on-the-spot assistance when required.

Support Designed Around Your Requirements

You only pay for the level of support you need. Without restrictive, long-term agreements, you avoid the cost of unused services while still benefiting from a complete IT department experience. Our engineers and consultants deliver the technical expertise required to manage, maintain, and optimise your IT infrastructure.

We can take full ownership of your IT environment, or we can integrate with your existing in-house team to provide additional technical capacity.

Flexible and Cost-Effective Options

  • Unlimited remote helpdesk access

  • Scheduled on-site support with London-based technicians

  • Monthly fixed-hour bundles with capped fees

  • Regular on-site maintenance combined with remote assistance

  • Pre-paid support blocks for maximum flexibility

What Your IT Support Contract Includes

  • 24/7 proactive system monitoring

  • Full support case logging

  • Detailed time tracking for every action

  • Comprehensive system audits

  • Ongoing technical consultancy and strategic guidance

Comprehensive Support Across Your Entire Environment

Our service goes beyond troubleshooting. We take responsibility for maintaining the systems that support your daily operations:

  • User support for all technical issues and functionality questions

  • Device setup and configuration across Windows, macOS, laptops, tablets, and mobile devices

  • Management of service renewals with timely notification and guidance

  • Support and maintenance for back-office infrastructure such as servers, switches, and routers

  • Regular maintenance checks and capacity assessments to ensure systems scale appropriately

  • Rapid recovery or replacement when failures occur

  • 24/7 monitoring for immediate issue detection and fast remediation

  • Strategic consultancy for decision-makers, including clear explanations of options, infrastructure design, and associated costs